Sales Admin Assistant (International) ID-10195

Job Description

As a Client Success Administrator (CSA)/CAMigo at Intelligent technical Solutions, you will support our sales team by understanding technological solutions and effectively communicating with a diverse client base. Your role will involve a mix of administrative support, client relationship management, and technical understanding to ensure seamless service delivery and client satisfaction.

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Job Responsibilities

  1. Sales Support:
  • Uncover new business opportunities with existing clients and grow accounts within the assigned territory.
  • Develop and present solutions based on customers' business requirements.
  • Understand various delivery methods for solutions and anticipate what will work best for clients.
  • Analyze client needs and create supporting documentation.
  1. Client Coordination:
  • Coordinate and prepare Strategic Business Reviews (SBRs) by compiling necessary client data, preparing presentation materials, and organizing prep sessions for the pod members.
  • Ensure all client meetings, including SBRs, are scheduled in advance, confirmed, and well-prepared.
  • Maintain accurate client records, including contact details, service tickets, SBR schedules, and ensure opportunities are tracked and updated.
  • Call clients weekly to maintain engagement and satisfaction.
  • Coordinate meetings, appointments, and other touchpoints for client engagement.
  1. Sales Operations:
  • Generate quotes by sourcing product costs and overseeing the order process from creation to client approval and follow-up.
  • Use company CRM and knowledge management tools to provide various levels of sales reporting.
  • Manage quotes and orders, ensuring accuracy and timely follow-up.
  • Support the sales process by updating ticket boards, tracking proposals, and coordinating with purchasing on order-related inquiries.
  1. Performance Reporting:
    • Assist in compiling KPIs and performance reports, highlighting the team’s achievements and areas for improvement.

 Job Qualifications

  • Demonstrated experience in client success, account management, or sales support.
  • Strong background in customer service and sales.
  • Familiarity with CRM software and customer support tools.
  • Strong client relationship management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to multitask and prioritize effectively.
  • Strong organizational skills and attention to detail.
  • Analytical and data interpretation skills.
  • Proficiency in Microsoft Office Suite.
  • Flexibility in a fast-paced environment.
  • Technical background is essential.

Requirements:

  • A home office set up that meets the following:
    • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
    • Stable internet connection with at least 5mbps download and upload.
    • A quality headset with noise cancellation feature for meetings. 
    • A mobile phone that has the capacity to install the Microsoft Authentication app. 
    • HD webcam
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
  • Excellent command of the English language both spoken and written 
  • Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
  • Able to pass our online behavior and cognitive assessments. 
  • Able to provide NBI Clearance (for PH applicants).

 Compensation:

Pay rate starts at $5.00/hr and vary by experience and location.

 Benefits:

  • Paid US Holiday
  • Night Shift Bonus
  • Paid Time Off (15 Vacation Days per year)
  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life and Accident Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Health & Wellness Program
  • Dental & Vision
  • Salary Advancement

 

Sales Admin Assistant (International) ID-10195

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