Telehealth Care Manager - CNA

Our mission is to assist doctors in continuing communication with their patients. Our initiatives help Medicare patients that have chronic conditions work towards living a healthy lifestyle.

PCM is looking for credentialed individuals to act as the liaison between patients and their providers. We hire experienced medical professionals to handle our national tele-med calls to patients. As a Care Manager, you will have an assigned group of patients to follow up with on a monthly basis as their "Health Coach". Conversations include: asking about their medications, symptoms, and support. As well as understanding barriers and assisting them to reach their goals established with their doctors.

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Job Skills:

Talking and typing

  • Verify and record the patient’s demographics, medical issues, medications, goals, barriers, and allergies to create a clinical summary using our certified software program.

Care Plan Creation

  • Create a patient-centered, comprehensive plan of care for all health issues based on a physical, mental, cognitive, psychosocial, functional, and environmental (re)assessment, and an inventory of resources.

Be a Compassionate Resource

  • Help provide the patient with a means to make timely contact with health care practitioners in the practice who can address any urgent chronic care needs. Ensure continuity of care with their designated practitioner by setting and reminding of regularly scheduled visits.

Requirements:

Must be currently Certified: CNA, CCMA, or RMA Certifications

  • Ability to follow HIPAA guidelines.
  • Handle potentially difficult conversations in a calm and professional manner.
  • Previous F2F healthcare experience required.
  • Previous phone experience preferred.
  • Compensation range $18-$26 per hour with incentive.

Bilingual candidates are a plus.

Advantages:

· Work from home

· Medical, Dental, and Vision insurance available

· PTO for Full-time employees

· 6 paid and 2 floating holidays per year

· Competitive hourly pay and incentive

· No more standing or lifting for long hours

· Flexible scheduling

· Ongoing education and training

· Opportunities for advancement

If this sounds like something that you’ve been looking for then we welcome the opportunity to learn more about you and your passion for helping people.

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Expected hours: No more than 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application Question(s):

  • In which state are you Located?

Education:

  • Associate (Preferred)

Experience:

  • face-to-face healthcare: 1 year (Required)

Language:

  • any other languages in addition to English? (Preferred)

License/Certification:

  • Do you have a valid CMA, CCMA, CNA, or RMA Certification? (Required)

Work Location: Hybrid remote in Downers Grove, IL 60515

Telehealth Care Manager - CNA

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