Remote – Entry Level Customer Service Representative – US Headquarters ID-1002

Job Description

• *YOU MUST BE A US CITIZEN AND LIVING IN THE UNITED STATES IN ORDER TO APPLY FOR THIS POSITION**

We are excited to announce multiple openings for remote positions in our team! Join us as we assist various organizations, credit unions, and veterans associations with their benefits needs. Our mission is to provide exceptional services and enroll members in comprehensive care programs, financial… benefits, and insurances. If you are a highly competent individual with excellent communication skills, we want you to join our dynamic virtual workplace environment!

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Available Positions:
• Enrollment Advisors: Help employees and members of different groups select and enroll in their predetermined benefits. No prior experience is necessary, but if you have experience in a people-focused industry, you’re likely to excel!
• Customer Service Representatives: Communicate and resolve customer concerns and maintain existing relationships through excellent customer service.

Qualifications:
• Great verbal communication skills
• Proficiency in phone and Zoom communication
• Disciplined and goal-oriented mindset

We offer a range of benefits and perks to our dedicated team members, including:
• Competitive weekly pay
• Comprehensive benefits package
• Retirement plan
• Flexible work schedule
• Exciting weekly bonuses

Our company has a long history of expansion and success, even during challenging economic times. We are proud of our commitment to employee development and providing exceptional service to our clients. If you are a motivated and success-driven individual, we want to hear from you!

Responsibilities:
• Engage with new members and guide them through the benefits enrollment process
• Customize benefits plans for clients
• Foster relationships with existing and new clients
• Perform administrative duties as needed
• Enroll niche market clients into exclusive benefit programs
• Manage benefits for union and association members
• Provide excellent customer service and support for employee benefits inquiries
• Ensure accuracy and completeness of all documentation
• Independently resolve routine and complex benefits issues
• Collaborate effectively with team members

Requirements:
• Excellent communication skills to engage effectively with clients
• Ability to work independently and as part of a team
• Results-oriented mindset with a focus on goals
• Strong organizational skills and attention to detail
• Customer service experience is a plus

Perks and Benefits:
• Competitive compensation with monthly bonuses
• Medical and life insurance coverage
• Company stock options
• Retirement benefits with renewable income
• Opportunities to attend conventions in exciting locations like Las Vegas and the Bahamas
• Comprehensive paid training program
• Flexible work schedule with occasional work-from-home options

If you are seeking a rewarding and challenging career as a Benefits Specialist and are committed to success, we invite you to submit your resume for consideration. We value diversity and are an equal opportunity employer. Join our team and experience the positive impact of a growth-focused and dynamic workplace.

Remote – Entry Level Customer Service Representative – US Headquarters ID-1002

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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