Remote Amazon Customer Service Jobs in Brooklyn| NY ID-10338

Job Summary

American Express is seeking dedicated individuals for Remote Amazon Customer Service jobs based in Brooklyn, NY. This is a part-time position with a competitive salary structure, offering flexibility to work under 4 hours a day. Join a team that values work-life balance by providing a flexible schedule and the opportunity to work from the comfort of your home. We offer a comprehensive benefits package including health, dental, paid training, and paid vacations.

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Job Description

As a Remote Amazon Customer Service Representative at American Express, you will serve as the first point of contact for our customers, providing exceptional service and support. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others. You will be responsible for addressing customer inquiries related to their Amazon accounts, troubleshooting issues, and ensuring a seamless customer experience.

The ideal candidate will be patient, empathetic, and eager to resolve customer concerns efficiently. You will work closely with a supportive team, with resources readily available to ensure that you have all the tools needed to succeed. Our commitment to your professional growth includes comprehensive training, equipping you with the necessary skills to excel in this role.

Requirements

  1. Strong verbal and written communication skills.
  2. Ability to work independently and manage time effectively.
  3. High-speed internet connection and a quiet, dedicated workspace.
  4. Basic proficiency with computers and standard software applications.
  5. Previous customer service experience is preferred but not required.
  6. Ability to multi-task and handle high-pressure situations calmly.
  7. Strong problem-solving skills and attention to detail.

Responsibilities

  1. Respond promptly to customer inquiries via phone, email, or chat.
  2. Resolve customer complaints and provide appropriate solutions.
  3. Maintain a positive, empathetic, and professional attitude toward customers.
  4. Keep records of customer interactions and transactions.
  5. Follow communication procedures, guidelines, and policies.
  6. Collaborate with team members to improve customer service processes.
  7. Provide feedback on customer interactions to improve service quality.

Benefits

– Comprehensive health and dental insurance.

– Paid training to ensure you’re fully equipped for the role.

– Generous paid vacation time.

– Opportunities for growth and advancement within the company.

– Employee assistance programs and wellness initiatives.

Educational Qualifications

– High school diploma or equivalent required.

– Additional training or certifications in customer service is a plus.

Experience

While previous experience in customer service roles is beneficial, it is not mandatory. We provide all necessary training to ensure you are set up for success.

Company Overview

American Express is a globally recognized financial services company, known for its commitment to customer satisfaction and innovation. We are passionate about fostering a diverse and inclusive work environment, where employees feel valued and empowered. Our remote customer service team plays a vital role in maintaining the high standards our customers expect. Join us and become part of a company where your contributions make a difference every day.

Remote Amazon Customer Service Jobs in Brooklyn| NY ID-10338

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...