Part-Time Customer Service and IT Support Representative (Remote, Evenings & Weekends) ID-10993

Job Description :

Job Description:

We are seeking a friendly and tech-savvy individual to join our team as a Customer Service and Level 1 IT Support Representative. This part-time, remote position is perfect for someone who excels at assisting customers with account questions, billing inquiries, and basic technical support.

Key Responsibilities: Provide exceptional customer service via phone. Address and resolve customer account and billing inquiries. Assist customers with Level 1 IT support, including troubleshooting internet connectivity and account access. Document customer interactions and maintain accurate records. Escalate complex issues to higher-level support when necessary.

Schedule: Weekdays: 5 PM – 10 PM (Monday to Friday). Weekends: 10 AM – 8 PM (Saturday and/or Sunday).

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Qualifications: Strong communication skills and a customer-first mindset. Basic technical knowledge, including familiarity with internet and network troubleshooting. Ability to work independently and manage time effectively. Reliable high-speed internet connection and a working computer at home.

A quiet, dedicated home workspace free of distractions. Previous experience in customer service or IT support is a plus but not required. What We Offer: Flexible part-time schedule that fits around your life. Competitive hourly pay. Paid training to ensure your success. The opportunity to gain experience in customer service and IT support.

How to Apply:Submit your resume and a brief cover letter detailing your customer service or technical support experience. Let us know your availability for evenings and weekends. Job Type: Part-time Pay: $12.00 - $13.50 per hour Expected hours: 20 – 25 per week Schedule: Evening shift Weekends as needed Work Location: Remote

 Part-Time Customer Service and IT Support Representative (Remote, Evenings & Weekends) ID-10993

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