Le Labo - Key Holder - Soho - 22.5 Hours ID-11434

December 3, 2024

Description

Job Summary

A Key Holder is responsible for supporting the management team in the daily running of the store, specifically opening, closing (FSS) and operations, whilst seeking opportunities to drive sales through consistently remaining consumer focused;

They are accountable for achieving this by;

• holding keys for the store and being responsible for the store opening and closing processes (FSS only)

• supporting the management team with the daily operations of the store/counter

• reflecting a credible and professional Brand image to all internal and external consumers at all times

• maximising sales through selling, providing excellent service and retail standards

• contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines

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Sales and Service

• Consistently deliver Brand service and sales expectations at all times

• Participate and support the management team in eventing opportunities

• Process till transactions effectively, accurately and efficiently; manage queues, as necessary

• Answer the phone in the correct manner and deal with consumer queries accurately

• Tailor make experience to meet consumer needs providing alternatives and additional items and online, where appropriate

• Adhere to appearance guidelines and personal standards

• Understand and deliver daily and weekly and Brand KPI's

• Engage and communicate effectively with consumers providing accurate advice

• Effectively and efficiently deal with stock queries from consumers

• Effectively deliver Brand Services as required

• Use social media to engage with consumers and maximise sales opportunities

Product Knowledge & Retail Standards

• Identify features and benefits of products providing consumers with relevant information

• Demonstrate a thorough understanding of the Brand and product

• Adhere to all store/company retail standards

• Maintain housekeeping standards

• Support the management team with visual merchandising changes adhering to guidelines

• Maintain an up to date awareness of new stock, best sellers, out of stock categories and layouts

• Identify faulty stock where appropriate, and take appropriate action

Operations

• Required to attend operations and stock management training • Responsible for the opening of the store and beginning preparations for the day (FSS only)

• Responsible for closing and securing the store/counter at the end of the shift

• Responsible for banking and till balancing

• Ensuring the store/counter is clean and organized

• Supervising the cleaning and delivery staff and overseeing them outside of business hours (FSS only)

• Follow Brand/store procedures when receiving, checking and unpacking deliveries and actioning stock movements

• Store stock as per guidelines and procedures

• Accurately and effectively follow stock counting procedures, when required

• Effectively follow the replenishment process within agreed timeframes

• Accurately action promotions and discounts as per guidelines and/or instruction

• Adhere to the daily/weekly deployment rota

• Keep abreast of company/store information by means of workplace, team briefs, newsletters or any other forums the Brand utilises

• Adhere to all communicated company standards, Policies and Procedures

Teamwork

• Offer support and training to colleagues where appropriate whilst ensuring own responsibilities are fulfilled

• Assisting cashiers in periods of high customer volume

• Treat colleagues as consumers and provide them with the best service possible

• Act as a role model and encourage colleagues to achieve agreed standards

• Take personal responsibility and ownership for development

• Understand the company culture and promote the Brand image at all times

• Seek opportunities to share best practice in order to benefit the store

• Display a high standard of conduct, performance and behaviour at all times, in line with company guidelines, policy and procedure

Security and Health & Safety

• Responsible for managing the alarm system, including setting and disarming it (FSS only)

• Responsible for ensuring that the security system is in working order

• Required to be a part of the store 'on call' team should the alarm be triggered out of hours (FSS only)

• Identifying problems with working conditions, observed hazards/maintenance issues and reporting them to management

• Adhere to store/company Security Policy and Procedures and take personal responsibility

• Adhere to store/company Health & Safety Policy and Procedures ensuring compliance to legal responsibilities and obligations

• Follow fire safety procedures and understand how to use associated equipment safely

• Demonstrate continual awareness of all Health & Safety requirements relating to lifting, carrying and effective use of ladders/steps etc.

• Follow and help to organise evacuation/emergency procedures where appropriate.

Le Labo - Key Holder - Soho - 22.5 Hours ID-11434

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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