Apple Customer Support (Remote) $25/Hour MySmartPros
Apple Customer Support (Remote) $25/Hour
Job Responsibilities: AppleCare Support Analytics Manager…
Salary: $25 /Hour
Company: Apple
Location: Austin, USA
Educational Requirements: Graduate
Full Job Description :
At Apple, extraordinary thoughts have an approach to becoming incredible items, administrations, and client encounters rapidly. Carry energy and devotion to your work and it’s impossible to tell what you could achieve. As a piece of the AppleCare Backing association, you will guarantee that we are conveying top tier client service encounters while likewise driving expense saving measures and hierarchical upgrades.
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Key Capabilities
Demonstrated experience driving diligent groups
Demonstrated insight with quantitative examination, with the abilities for integrating complex information into key parts that drive informed choices.
Solid business center with the capacity to see behind the outcomes to make an interpretation of data into significant business understanding
Solid composition, representation and capacity to convey complex quantitative examination in an unmistakable, definite, and significant way to senior chiefs
Adaptable and ready to perform multiple tasks successfully in an exceptionally unique climate routinely offsetting impromptu demands with long haul undertakings and drives
Happy with working cross-practically, and across authoritative levels in various geologies
Open to working in places of uncertainty with huge volumes of periodically sloppy information
Portrayal
As a Business Examination Supervisor, you will be liable for driving a group who is entrusted with investigating information and cycles to acquire experiences that further develop tasks of the worldwide contact community support business. You and your group will attempt to recognize, assess, and focus on chances to drive productivity and construct greater encounters for the client. The ideal competitor will serious areas of strength for join insight, an organized scientific methodology, brilliant eye for business, critical thinking and cooperation abilities, and a remarkable capacity to convey complex ideas and results obviously.
Key ascribes include:
The capacity to rouse individuals, ingrain responsibility, and accomplish results through the tutoring of individual benefactors.
Refined capacity to work at a nitty gritty level with specialized individual benefactors while likewise having the option to verbalize unique ideas to leader the executives
Capacity to ba topic expert on execution measures and supporting information to decide potential open doors and put forth boundaries
Solid public talking and show abilities to speak with all degrees of help administration
A solid feeling of interest that drives you to pose examining inquiries and challenge heritage processes all in the point of further developing our AppleCare business.
Instruction and Experience
BA/BS in math, financial matters, finance, measurements, designing, tasks research, or related field.
MBA/MS an or more
Extra Prerequisites
3+ long periods of information examination experience.
Exhibited capacity with SQL and Scene
Undeniable level capability with Succeed and Featured discussion
Experience with Python an or more
Experience and knowledge of Apple’s items additionally wanted.
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Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies have a duty to provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.
